Refund Policy of Rosaries For Life

This Refund Policy (“Policy”) applies to the following online purchases at

1. General

1.1. We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).

1.2. Any benefits set out in this Policy may apply in addition to consumer’s rights under the Australian Consumer Law.

1.3. Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.

2. Australian Consumer Law

2.1. Under the Australian Consumer Law:
(a) Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
(i) to cancel your service contract with us; and
(ii) to a refund for the unused portion, or to compensation for its reduced value.
(b) You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

2.2. We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

2.3. The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

2.4. If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.
2.5. Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission.

2.6. If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law) then you may be entitled to a replacement or refund.

You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

2.7. If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law) then you may still be entitled to have the goods repaired or replaced. Return postage costs are not included and must be arranged at your own expense, we will, however, return the item back to you at our own cost.

3. Cancellation and Change of Mind

3.1. In the event that you receive the products or services you have purchased, as stated, but that you simply change your mind, we may, at our discretion, offer you a refund or exchange, provided that:
(a) You notify us within 7 days of receipt.
(b) In the case of services, the services have not already been performed.
(c) The following conditions are satisfied:
1. Excludes all custom made orders including personalised products
2. Product has not been used
3. Product has not been damaged or modified
4. Product must be in original condition
5. Product must be returned with tags and/or original packaging


4. Products Damaged or Missing During Delivery

4.1. In the event that the product you ordered has been damaged during delivery, gone missing or not packed within the original order:
(a) Please contact us as soon as possible or within 7 days of recieving the parcel.
(b) Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

4.2. We will repair the damaged product or replace it with an equivalent product, or to refund it, provided that you have contacted us within 3 days of receipt of the product.

5. Exceptions

5.1. Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:
(a) You misused the said product in a way which caused the problem.
(b) You knew or were made aware of the problem(s) with the product or service before you purchased it.
(c) You asked for a service to be done in a certain manner, or you asked for alterations to a product, against our advice, or you were unclear about what you wanted.
(d) Any other exceptions apply under the Australian Consumer Law.


6. Shipping Costs for Returns

6.1. In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law, and you wish to return the product for a credit or refund then you, the consumer will be responsible for any costs associated with return shipping. You are also responsible and liable for the safe return of the product(s) as stated previously in section 3.1 of this policy.

6.2 In the event a product is repaired/replaced we will return the product to you at our expense using a shipping method provided on our website at our discretion.

6.3 All shipping costs in relation to Condition 3 will be at the consumer’s expense. In the event, we agree to exchange the product return shipping will be charged at a rate available within our website and payable prior to despatch.